Our Conflict Mitigation Training equips drug and alcohol screening professionals with tools and strategies for dealing with difficult specimen donors and moving a test forward — even when they encounter resistance.

This version of our popular, online course is self-guided. Participants log into our online learning site to complete the course according to their schedule.

Conflict Mitigation Training enhances existing collector training by building on the drug and alcohol screening professional’s skills to perform collections successfully and support health and safety efforts to keep workplaces and communities drug-free. Participants are introduced to concepts that help them maintain professionalism and accuracy under the pressure of difficult circumstances. This course includes practice scenarios and a quiz.

This course is developed for regulated or non-regulated urine drug screen settings because these processes and protocols are solidified and thoroughly documented. However, the lessons in this training apply to any drug or alcohol testing process during which the collector has direct contact with a donor.

Upon successful course completion, a certificate of course completion will be issued.